PRIVACY POLICY

Platform: ChiNet
Operator: ChiNet Link
Effective Date: February 1

1. Introduction

ChiNet Link (“ChiNet”, “we”, “our”, or “us”) operates the ChiNet digital freight marketplace platform in Ethiopia.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use ChiNet.

By using the Platform, you agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect:

• Full name

• Phone number

• Email address

• National ID or passport (for identity verification)

• Business license and registration documents

• Tax Identification Number (TIN), where applicable

2.2 Operational & Transaction Data

• Load details (origin, destination, commodity, weight)

• Truck details (plate number, capacity, type)

• Booking history

• Payment and commission records

• Ratings and reviews

2.3 Technical Data

• IP address

• Device type

• Browser type

• App usage logs

• Session data

2.4 Location Data

With your permission, ChiNet may collect location data to:

• Match loads with nearby carriers

• Improve operational efficiency

Location tracking can be disabled in device settings.

3. How We Use Information

We use your information to:

• Create and manage your account

• Verify identity and documents

• Facilitate load matching

• Enable communication between Shippers and Carriers

• Process payments and commissions

• Prevent fraud and abuse

• Comply with Ethiopian legal requirements

• Improve platform functionality

4. Information Sharing

ChiNet does not sell personal data.

We may share information:

Between Matched Users

When a load is booked, relevant contact details are shared between Shipper and Carrier.

With Service Providers

We may share limited data with:

• Hosting providers

• Payment processors

• Identity verification services

• Analytics providers

For Legal Compliance

If required by Ethiopian law, court order, or regulatory authority.

5. Data Retention

We retain data:

• While your account is active

• As required by Ethiopian law

• For fraud prevention and audit purposes

You may request account deletion, subject to legal obligations.

6. Data Security

ChiNet implements reasonable security measures including:

• Encrypted connections (HTTPS)

• Secure authentication controls

• Restricted internal access

However, no digital system is completely secure.

7. Your Rights

Under applicable Ethiopian law, you may:

• Request access to your data

• Request correction of inaccurate data

• Request deletion (where legally permissible)

• Withdraw consent for certain processing

Requests can be submitted through official ChiNet contact channels.

8. Children’s Privacy

ChiNet is not intended for individuals under 18 years old. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Platform with a revised effective date.

Continued use of ChiNet constitutes acceptance of updates.